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Customer Care - Level 1 - Improving Education & Career Prospects / Titjib fl-Edukazzjoni u fil-Prospetti għall-Karriera

Duration
Delivered from October 2017 through to January 2018 and from February through to May 2018
Entry Requirements
No particular entry course requirement is necessary for this level.
Learning Outcomes
  • Understand Customer Service
  • Create a positive total service and provide professional services
  • Deal with customer challenges and solve customer problems
  • Help customers on the phone and excel in Customer Service
  • Learn the Team Approach to Customer Services
Methods of Teaching
lessons, hands-on, practical work, discussions, presentations and out-of-class activities
General Objectives

N/A

Assessment/Feedback
on-going assessment, lifelong learning portfolio and practical exercises
Certification/Award
certificate of attendance
Access to next level of education/training
Code
Venue
Tutor/s
Start/End Date
Days and Time
Minimum
Applicants
Maximum
Applicants
Current
Applicants
IMSD008Lifelong Learning Centre Msida Qrejten Str(annexe to Junior College).Rita Micallef05/10/2017 - 25/01/2018Thursday 17:30-20:30102012Apply

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