Language: English | Malti

Customer Care - Level 1 - Improving Education & Career Prospects / Titjib fl-Edukazzjoni u fil-Prospetti għall-Karriera

Duration
Delivered from October 2018 to January 2019 and from February to May 2019.
Entry Requirements
No particular entry requirements are necessary for this level.
Learning Outcomes
  • Understand Customer Service.
  • Create a positive total service and provide professional services.
  • Deal with customer challenges and solve customer problems.
  • Help customers on the phone and excel in Customer Service.
  • Learn the Team Approach to Customer Services.
Methods of Teaching
Lessons, hands-on, practical work, discussions, presentations and out-of-class activities.
General Objectives

N/A

Assessment/Feedback
Ongoing assessment, lifelong learning portfolio and practical exercises.
Certification/Award
Certificate of Attendance based on 80% of regular attendance.
Access to next level of education/training
N/A
Code
Venue
Tutor/s
Start/End Date
Days and Time
IMSD006Msida Lifelong Learning Centre - Qrejten Str (annexe to Junior College)N/A04/10/2018 - 31/01/2019Thursday 17:30-20:30

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